VoiCommerce helps e-commerce stores and online brands answer customer questions instantly — without needing a single person on standby. We built it to be simple, fair-priced, and ready to use in under a minute.
When a shopper visits your store at midnight and has a question about delivery times, or when a visitor wants to know if a product fits their needs — there's nobody there to help. They just leave.
Hiring a full-time support team is expensive. Building a traditional chatbot is complicated and never quite right. We wanted to give every e-commerce merchant — whether you run a Shopify brand, a WooCommerce store, or a custom online shop — a genuinely helpful assistant that works for them around the clock.
VoiCommerce handles the customer queries, so you don't have to be there every minute of the day.
What we believe great customer support should feel like — and what we built to deliver it.
We didn't settle for 'fast'. We engineered VoiCommerce to respond before your customer's impatience kicks in. Context-aware, pulled directly from your own content — not a generic AI guess.
Customers type in whichever language feels natural. The assistant understands and responds in kind — English, Tamil, Sinhala, French, Arabic and 40 more, automatically.
The moment a customer asks about a product, they can buy it. Right inside the conversation. No tab changes. No lost momentum. The gap between help and purchase collapses to zero.
When a conversation needs you — really needs you — VoiCommerce steps back. You take over live from your dashboard, type directly to the customer, and hand it back when done. Total control, zero disruption.
"The best customer service experience is one where the customer never had to wait, never felt confused, and never had to ask twice."
— Rahul Parathy, Founder
AI is a tool, not a replacement for genuine care. We built VoiCommerce on four core beliefs that shape every decision we make.
These aren't marketing statements. They're the actual constraints we code against.
The best assistant is one your customer doesn't even notice is AI — they just got a helpful, instant answer.
We hard-coded honesty into VoiCommerce from day one. If the answer isn't in your data, the assistant says so, cleanly and politely.
You set the rules. You can override anything, write custom responses, or disable the assistant entirely at any moment.
VoiCommerce doesn't just handle queries — it surfaces patterns, gaps, and opportunities so your human team knows exactly where to focus.
We designed VoiCommerce from the ground up specifically for e-commerce stores to help solve customer queries, manage order checks, and boost sales.
Answer stock, shipping, and return questions the moment a shopper asks — so they buy instead of leaving.
Works with Shopify platforms. Add one line of code and your assistant is live on your entire store.
Fully compatible with WooCommerce. Synchronize products and metadata in under a minute.
Guide visitors to the right product, suggest sizes, and answer style questions in real time.
Offer your D2C customers a luxury, friction-free AI chat experience.
Works with any custom platform. Inject the script in your header to go live immediately.
Six principles that aren't marketing language — they're the actual constraints we code and price against.
Every second a customer waits is a second they might leave. We built our entire stack to respond in under 1.5 seconds, every single time.
Our assistant never guesses. If it doesn't know the answer, it says so and flags your team — protecting your reputation with every conversation.
We believe geography shouldn't determine quality. VoiCommerce gives a merchant in Colombo the same tools as one in New York — at a price that actually makes sense.
We don't sell your data, train on your conversations, or share anything with third parties. What happens in your store stays in your store.
We're not just a SaaS subscription. We genuinely care whether your business grows. If you're struggling, we want to know — and help.
A product that requires a manual isn't ready. Every feature we ship has to be understandable and usable by a non-technical business owner in minutes.
"I love the idea that a small business — in any city, in any language — can feel just as professional and responsive as a large company. That's what VoiCommerce is for."
Rahul started VoiCommerce from Sri Lanka because he genuinely cares about small businesses and the people behind them. He's fascinated by how businesses grow, how customers think, and how the right conversation at the right moment can change everything.
Follow on LinkedInHere's how VoiCommerce went from a simple idea to a product used by website owners around the world.
We noticed that most website owners had no good way to answer visitor questions automatically. The idea for VoiCommerce was born — a chat assistant that just works, straight out of the box.
We built the system that lets your assistant read and learn from your website on its own. No uploading, no copy-pasting. Just point it to your site and it figures out the rest.
We added the ability for the assistant to respond in whatever language the visitor speaks — automatically.
VoiCommerce officially launched. Any website owner — from a small local shop to a growing online store — can now add a smart chat assistant in under a minute.
No setup calls. No onboarding forms. Just paste one line of code and your AI assistant is live — ready to answer, sell, and support around the clock.